Getting Started
Who should I call to get started?
Our team of professionals is ready to assist with your recovery after a surgery, illness, or injury. We will provide you with individualized plans of care to get you back to your highest level of function and independence.
Contact us today and speak to one of our friendly professionals. We can’t wait to meet you!
What is the fax number for Tiburon Hills?
The fax number for our facility is 415-338-8022.
Can I bring personal clothing and belongings?
Yes. We encourage residents to bring personal items such as clothing, photos, blankets, books, or other comforts that help make their stay feel more like home. We recommend approximately five changes of clothing and comfortable rubber-soled shoes. All items should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the resident’s personal inventory log in the medical chart. Other personal items should be marked or engraved. Residents are advised not to keep valuable jewelry or large amounts of cash in the facility.
Do I need to bring my medications?
In most cases, medications are arranged through the care team and pharmacy services. If there is anything you need to bring, our admissions staff will let you know before arrival.
How often will the medical staff work with my loved one?
Physicians typically see residents upon admission and every 30 days thereafter. However, our nursing professionals maintain constant contact with all visiting physicians. Some insurance providers require more frequent visits. For more details, consult our nursing staff.
Your rehab director will provide details on the rehabilitation program tailored to your loved one’s needs. Upon admission, our Registered Dietitian and/or Food Service Director will discuss special dietary needs with your loved one. Meals are prepared with care, according to medical diets ordered by physicians.
How do I start the admissions process?
Contact our team to discuss availability, care needs, and the admissions process. We can help answer skilled nursing facility questions and explain what documentation may be needed to get started.
Insurance & Billing
What forms of payment do you accept?
While we primarily operate on a private-pay basis, we will work with you to ensure flexibility and accessibility in payment options.
How much does skilled nursing care cost?
Costs vary depending on the level of care, length of stay, payer source, and insurance coverage. If you have questions about senior care costs, our staff can help review options and provide guidance based on your situation.
Healthcare Services
What healthcare services does Tiburon Hills offer?
As a skilled nursing provider, we offer services that include nursing care, rehabilitation therapies, and specialty assisted living. Our friendly team can help further explain the services available at Tiburon Hills Post Acute. help further explain the services available at Tiburon Hills Post Acute.
How often will I have therapy?
Therapy frequency depends on your care plan, diagnosis, and goals. Many residents receiving rehabilitation may participate in therapy multiple times per week.
How long is a typical stay?
The length of stay varies from person to person. Some residents need short-term rehabilitation, while others may need longer-term support. Our interdisciplinary team regularly reviews progress and adjusts care plans accordingly.
Amenities
What is your dining program like?
Upon admission, our Registered Dietitian and/or Food Service Director will discuss special dietary needs with your loved one. Flavorful and appetizing meals are prepared with care, according to medical diets ordered by physicians.
For alternate menu options, inform the CNA of your request. The Food Service Director will do their best to accommodate preferences.
Our Dietitian and Food Service Director monitor nutritional status using monthly weights, daily intake records, and lab data, and these assessments are discussed at care conferences.
Does Tiburon Hills offer activities?
Yes! We aim to create social programs and individualized activities to cater to each resident’s capabilities and needs, significantly aiding in their rehabilitation process. Activities include active resident councils, musical performances, current events updates, newspaper readings, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also encourage family participation in these activities.
A monthly calendar is displayed to keep residents updated on upcoming events like birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. Friends and family are always welcome to visit and join our special events.
How is the laundry done? Can family members take laundry home?
If you prefer to have your laundry done by us, please inform the front office upon admission. If a family member or caregiver will handle laundry at home, notify the nursing station so a sign can be placed on the closet door for housekeeping staff to leave clothing for family pick-up. We ask that families provide a hamper for clothes and collect it twice a week.
All personal clothing is washed in an industrial machine at 180 degrees. Ensure clothing is suitable for these temperatures. Avoid bringing items that require special care or may be damaged. All clothing must be labeled with the resident’s name, not room number or initials, in large letters inside the neckline or waistband. Mark all items, including socks, shoes, and personal belongings.
Is there any private space available to use?
You may reserve the activities lounge for special events such as birthdays, holidays, and meals, with prior notice.
Can my loved one receive mail?
Mail is delivered to residents personally, daily except for weekends and holidays.
Tiburon Hills Care Center Attn: ___________________ Room No. _____ 30 Hacienda Dr Tiburon, CA 94920
Use our Send a Greeting feature on the website to send a variety of emails to your loved one. We print and deliver these messages free of charge.
Is there someone who provides haircuts?
Yes, beauticians are available.
What amenities will my loved one’s room have?
All rooms feature free cable television. All rooms include telephone hookups. Please inquire about service activation, and of course, feel free to bring a cell phone. WiFi Internet is provided for residents and guests.
Policies
What is your visitor policy?
While we have no formal visitation guidelines, we suggest using common areas to meet your loved one. If visiting in a common area isn’t possible, we recommend limiting to one to three people in a resident room at a time.
What are your visiting hours?
The recommended visiting hours are between 8 am and 8 pm. After these hours, doors are locked as most residents are resting. Please call ahead for after-hours visits to ensure entry.
Can children visit?
We encourage children to visit, but for Tiburon Hills child visitation, please inform the charge nurse about any visitors under the age of 12.
Can we bring a family pet to the facility?
We welcome family pets to visit. Remember to clean up after them and ensure safety measures are followed at all times. Pets must be on a leash and have current vaccinations.
Can I take my loved one home for a visit?
Residents may have a leave of absence with physician authorization, arranged through nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book at the nursing station.
Is smoking permitted in the facility?
For everyone’s safety, we are a non-smoking facility. Designated smoking areas are available outdoors.
Where should I park when I visit?
There is ample parking available with wheelchair access. Please follow all posted city parking signs and avoid spaces reserved for handicapped individuals, employees, and physicians.
Can I bring in my loved one’s favorite food?
Before bringing food, consult with the nursing staff to ensure consistency with prescribed diets. Any food kept in resident rooms must be in sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Your loved one’s comfort is our priority. If you have concerns or praise for staff, contact our social services department, who can address any issues you might have and answer other Tiburon Hills Care Center questions.






